EASY RETURN
IF YOU WOULD LIKE TO RETURN AN ITEM, PLEASE MAKE SURE TO:
- return your item in the original packaging
- submit your return within 7 days after receiving your package
- please only return the wrong/faulty item, if our customer care team asks you to
- treat the sportswear with care when trying it on,
- wear underwear when trying them on,
- not remove any labels or tags
DIRTY/WORN CLOTHING OR PIECES MISSING TAGS/LABELS WILL NOT BE REFUNDED!
- ensure that all the seals are still intact
- the packaging of the product must be unopened and in its original condition
The free items within this promotion cannot be returned or exchanged. For the paid items within this promotion, a store credit will be given worth the item price during this promotion. Refunds are only available, if the paid and free items are returned together.
HOW DO I RETURN AN ITEM?
Having to return something can be annoying - we know. Therefore, we have tried to make this process as easy as possible for you.
Simply go to olalady.com/Returns and get your prepaid shipping label.
The return fees are being deducted from your refund.
Once your return is delivered to our warehouse, please allow
5-7 business days for it to be processed and a further 4-6 business days
for your refund to show on your bank account.
For more info, read our returns policy.